ace65 Privacy Policy

1 Who We Are

ace65 is an online betting and gaming platform operated at ace65.pro, serving players in Bangladesh. When this Privacy Policy refers to "ace65", "we", "us", or "our", it means the operator of the ace65 platform. When it refers to "you" or "your", it means any person who visits the ace65 website, registers an account, or uses any of our services.

ace65 is the data controller for the personal information you provide when using our platform. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for keeping it safe. If you have any questions about how ace65 handles your data, you can reach us at [email protected].

2 Data We Collect

ace65 collects personal data in three main ways: information you give us directly, information generated by your use of the platform, and information we receive from payment processors. Here is a breakdown of each category.

Information You Provide Directly

• Full name as registered with your mobile banking account.
• Mobile phone number used for registration and payment.
• Date of birth, used to verify that you meet the minimum age requirement of 18 years.
• Identity documents, if requested during the verification process.
• Communication records, including messages sent to our support team.

Information Generated by Platform Use

• Betting history, including game type, stake amounts, and outcomes.
• Deposit and withdrawal transaction records.
• Login timestamps and session duration data.
• Device type, operating system, and browser information.
• IP address and approximate geographic location.
• Interaction data, such as which pages you visit and how long you spend on them.

Information from Payment Processors

When you make a deposit or withdrawal via bKash, Nagad, or Rocket, the payment processor shares a transaction reference and confirmation with ace65. We do not receive or store your full mobile banking PIN or password. Payment data is used solely to reconcile transactions and manage your account balance.

Data Collection Summary

3 How We Use Your Data

ace65 uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. Here is a clear account of how your information is used on the ace65 platform.

• Account management: To create, maintain, and secure your ace65 account, including processing logins and managing your balance.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Identity verification: To confirm that you meet the minimum age requirement and to comply with anti-money laundering obligations.
• Customer support: To respond to your queries, resolve disputes, and investigate complaints.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, and abuse of promotional offers.
• Responsible gaming: To monitor betting patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support tools.
• Platform improvement: To analyse how players use ace65 and to improve the design, performance, and game selection of the platform.
• Marketing communications: To send you promotional offers and updates about ace65, but only if you have opted in to receive them. You can opt out at any time.

4 Legal Basis for Processing

ace65 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing activity.

• Contract performance: Processing your data is necessary to provide the services you have signed up for, including account management and payment processing.
• Legal obligation: Some processing is required by law, including age verification, anti-money laundering checks, and the retention of transaction records.
• Legitimate interests: ace65 has a legitimate interest in preventing fraud, maintaining platform security, and improving our services. We only rely on this basis where our interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing & Third Parties

ace65 does not sell your personal data to third parties. We do not share your information with advertisers, data brokers, or any organisation that would use it for their own commercial purposes. However, there are limited circumstances in which ace65 shares data with trusted third parties in order to operate the platform.

When We Share Data

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers have their own privacy policies and security standards.
• Identity verification providers: If you are asked to complete a KYC verification, your identity documents may be processed by a third-party verification service operating under strict data protection obligations.
• Technology and hosting providers: ace65 uses third-party infrastructure to host the platform. These providers process data on our behalf and are contractually bound to protect it.
• Legal and regulatory authorities: ace65 may be required to disclose personal data to law enforcement or regulatory bodies if required by law or in response to a valid legal request.

6 Cookies & Tracking Technologies

ace65 uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how ace65 uses them.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not prevent you from using ace65, but some features may not work as smoothly. ace65 does not use third-party advertising cookies or tracking pixels for ad targeting purposes.

7 Data Retention

ace65 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Here is a general guide to how long we keep different types of data.

• Account data: Retained for the lifetime of your account, plus a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction, as required by financial regulations.
• Identity verification documents: Retained for the period required by applicable law, typically five years from the date of verification.
• Support communications: Retained for three years from the date of the last communication, to allow us to reference previous interactions if needed.
• Analytics data: Retained in aggregated, anonymised form indefinitely. Individual-level analytics data is deleted after 24 months.
• Marketing consent records: Retained for as long as you remain opted in, plus one year after you opt out, as evidence of your consent history.

When data is no longer required, ace65 deletes it securely or anonymises it so that it can no longer be linked to you. If you request deletion of your account, we will process that request in accordance with our legal retention obligations — some data may need to be retained even after your account is closed.

8 Your Privacy Rights

ace65 respects your rights over your personal data. You have the following rights, which you can exercise at any time by contacting our support team at [email protected].

9 Data Security

ace65 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and ace65 is encrypted using 256-bit SSL/TLS protocols.
• Sensitive data stored on our servers is encrypted at rest using industry-standard encryption algorithms.
• Access to personal data within ace65 is restricted to staff who need it to perform their job functions, and all access is logged and audited.
• Our platform undergoes regular security testing, including penetration testing and vulnerability assessments.
• We maintain a security incident response plan and will notify affected users promptly in the event of a data breach that poses a risk to their rights.

While ace65 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials, and contact support immediately if you suspect unauthorised access to your account.

10 Children & Underage Users

ace65 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use any ace65 services.

If ace65 becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered an account on ace65, please contact us at [email protected] and we will investigate promptly.

11 Changes to This Privacy Policy

ace65 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users by email and display a prominent notice on the platform before the changes take effect.

The "Last Updated" date at the top of this page will always reflect when the most recent change was made. We encourage you to review this Privacy Policy periodically so you are always aware of how ace65 handles your personal data. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how ace65 has handled your personal information, please get in touch with our support team. We take all privacy queries seriously and aim to respond within 24 hours .